10 Year Guarantee and Repair pledge

10 Year Guarantee

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I stand by the quality and craftsmanship of every piece I create. That’s why I offer a 10 year guarantee on my leather goods. If your item fails due to a defect in materials or workmanship, I will repair or replace it, at my discretion, free of charge.

This guarantee is non-transferable and applies only to the original owner. Please register your purchase within three months to activate the guarantee. If unregistered, I will still honour it as long as the purchase can be verified.

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Exclusive Benefit: Registered items are also eligible for free cleaning and conditioning every two years (postage costs not included).

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What’s Not Covered?
This guarantee does not cover:

• Normal wear and tear (such as patina, scratches, or scuffs from regular use)

• Accidental damage (e.g, exposure to fire, water, or chemicals)

• Intentional damage or misuse

• Unauthorized modifications or repairs.

• Dust bags 

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Other limitations:

• If you specify materials that I don't think are suitable for a 10 year guarantee, I may limit the length of the guarantee. This will be communicated during the specification process prior to any purchase. Anything I specify on ready made or made-to-order products is covered by the 10 year guarantee.

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• If leather is not properly cared for it can dry out and crack; this is not covered. Leather doesn't take a lot of care, but there are a few key point to remember:

  1. Leather should be lightly conditioned about once per year

  2. If it gets wet, let it dry naturally then condition*

  3. Do not let dust accumulate on the surface of the leather

  4. Regular wiping with a horsehair brush of dry microfibre cloth helps to remove dust and improve the appearance of leather.

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*Any high-quality beeswax-based leather conditioner should work well. I personally recommend Artisan's Son Leather Conditioner (available here), which I use on all my leather goods before sending them out.

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Regardless of which conditioner you choose, always test it on a small, inconspicuous area first to ensure you're happy with the results.

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Repair pledge​

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​I will endeavorer to help you maintain and repair your Leathergoods for life. Please get in touch if you need advice on caring for your leather goods. If you ever need a repair, even for something not covered under my guarantee, I’m happy to discuss repair options at a fair price. I will also consider repair work on items not made by me, but I will need to make an assessment before quoting a price for the work.

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Example repair costs (Gibson Handcraft products):

1. Re-stitch buckle end of belt: $30 plus postage

2. Change belt buckle of belt: $30 plus postage

3. Full re-stitch of lined belt: $75 plus postage

4. Re-stitch wallet: $40 plus postage

5. Clean and recondition: free every 2 years (buyer is responsible for postage costs)

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Need a repair or have a question? Get in touch, and I’ll be happy to help.